Back to School 2021 – Message From Canvas


As you are well aware, the fall season is rapidly approaching and for many of you that means the start of a new academic year. As we move into one of the busiest times of the year, we wanted to share a few resources, updates, and some best practices to help you and your team be successful.

Canvas Resources

Here are a few of our favorite back to school resources:

Canvas Support

We wanted to let you know that we recently refreshed our Support Terms. Of particular note is the retirement of Service Level Agreements (SLAs) and the introduction of “Targeted Initial Response”. You can read more about these changes and the why in the blog post here

Remember, anytime something isn’t working as expected, Canvas Support is the best place to start! Please be sure to use this Escalation Framework when you submit a ticket for best results. For those of you with Tier One Support, we also recommend using Chat throughout the Fall as we often see longer wait times with phone calls during these busier months.

Panda Pros

Our inaugural Panda Pros program has arrived! We now offer educators 1:1 coaching on Instructure tools (like Canvas, MasteryConnect, Pathways, and Outcomes Assessment) from our Panda Pros throughout the Fall. Our Panda Pros team is made up of our instructional design, training and adoption consulting teams at Instructure. These 25-minute coaching sessions are available for FREE to all of your instructors and should help balance “how do I?” questions with the ongoing technical needs you may have. For more details, check out this blog post, and to sign up, click here.

As always, thank you for your partnership and for everything you do to help support teaching and learning!


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